Customer Service (General) Software, Hardware, Services and Research Papers

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The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.

September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.

(WHITE PAPER)

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

(SOFTWARE PRODUCT)

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Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

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“Green” Communications: Help or Hype? Small Companies Make Real Green by Cisco Systems, Inc

October 2008 - (Free Research) If your company uses eco-friendly business communications, it can reduce expenses and increase profits, while simultaneously satisfying customers’ “green” expectations and building brand value.

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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc

February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.

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Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating by Cisco Systems, Inc

September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.

(PODCAST)

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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc

September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.

(WHITE PAPER)

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Case Study: Better Service Delivers an 18% Profit by Cisco Systems, Inc

September 2008 - (Free Research) This podcast explains about how 3marketeers are using various technologies to serve their customer better.

(PODCAST)

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Improving Service in Volatile Markets by Microsoft Dynamics.

September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.

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Sales Performance Optimization: 2007 Survey Results and Analysis by Cisco Systems, Inc

September 2008 - (Free Research) This report represents input from professionals directly involved in the management of their organizations sales forces. Professionals were questioned regarding their sales teams performance across 100+ different metrics. Read now to learn more.

(WHITE PAPER)

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Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc

February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.

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Unified Communications Interactive Overview by Cisco Systems, Inc

February 2008 - (Free Research) Watch this video and see how network technology can work with your existing tools to streamline processes, control costs, and boost customer satisfaction.

(DEMO)

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Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc

February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market.

(WHITE PAPER)

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Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3) by Cisco Systems, Inc

February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.

(WHITE PAPER)

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Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc

February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?

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Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc

February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.

(WEBCAST)

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Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc

February 2008 - (Free Research) Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.

(WHITE PAPER)

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How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc

February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.

(WEBCAST)

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How to Foster Innovation in Your Company, Part Two by Cisco Systems, Inc

February 2008 - (Free Research) Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.

(WEBCAST)

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Take Your Customer Service to the Next Level: Are you providing your customers with a satisfying experience that will keep them coming back? by Cisco Systems, Inc

March 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.

(WHITE PAPER)

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World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc

March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.

(PODCAST)

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Faster Turnaround for Customer Enquiries by Cisco Systems, Inc

March 2008 - (Free Research) Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast.

(WHITE PAPER)

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Streamlining Operations by Integrating Front- And Back-Office Functions by Cisco Systems, Inc

February 2008 - (Free Research) A computer networking system combined with front- and back-office business software applications can help you fill the integration bill.

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Save Paper and Expenses by Going Mobile by Cisco Systems, Inc

February 2008 - (Free Research) Paper is a large expense that small and medium-sized businesses (SMBs) can easily cut and by going paperless, SMBs can also reduce toner, ink, electricity, and other related costs.

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3 Tips for Managing Customer Relationships by Cisco Systems, Inc

February 2008 - (Free Research) Every experienced business owner knows that customer relationships make or break a business, that much is simple.

(WHITE PAPER)

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